Refund policy

Return & Refund Policy — MUNAx

We want you to love your MUNAx fragrance. Please read our return terms below.

Returns
You may return an item within 14 days of delivery if it is unused and in its original, sealed packaging. For hygiene and safety reasons, fragrances that have been opened, sprayed, or used cannot be returned or exchanged.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or you received the wrong item, we'll make it right — contact us within 48 hours of delivery with a photo, and we'll arrange a free replacement at no cost to you.

How to start a return
To request a return, message us on WhatsApp at +92 314 8539926 or email at munax.shop@gmail.com within 14 days of receiving your order, with your order number and reason for return. We'll guide you through the next steps.

Refunds
Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds for prepaid orders are issued to your original payment method. For Cash on Delivery orders, refunds are processed via bank transfer or store credit. Please allow a few working days for the refund to reflect.

Return shipping
Unless the item was damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Exchanges
Want a different scent? If your item is unused and sealed, contact us within 14 days and we'll help you exchange it, subject to availability.